We had struggled to find a program that would handle point of sale and service. RB was the perfect solution, adding tools we didn’t even know we were looking for like sales leads and follow-ups.
Did you know that 94 percent of employees say that they would stay at a company longer if it invested in helping them learn? As pool and spa businesses prepare themselves for next season, many managers and owners are taking advantage of online education and training opportunities for employees, especially as staff remain working from home this winter.
The business surge in 2020 due to COVID-19 caught most pool and spa service businesses by surprise, especially given that we were forced to operate much differently than in the past. Despite the challenges, savvy pool and spa professionals are embracing the opportunity to improve their business practices and ramp up this winter for an even better 2021 season.
2021 is almost upon us! At RB, we reexamine our pool and spa service business software each year to ensure we’re listening to and implementing the feedback we receive from our customers. For the New Year, we’re excited to share that we’ve expanded our software integration to include RB Web Services!
We needed a point of sale software (POS) that could manage both our service operations and our retail store operation, which we were newly opening. The system we had originally been using did not allow retail to integrate with service all on the same system, so we needed to make a change.
Many pool service businesses agree that the pandemic has forced them to rethink the layout and design of their stores. As a result, savvy merchandisers are taking the opportunity to renovate their retail stores and retool their business procedures in preparation for what appears will be another busy year.
With the evolution of technology has come a variety of pool and spa management software options to help you more efficiently operate your business. This has been transformative for our industry and we’re seeing more and more businesses adopting technology solutions and moving away from pen and paper.
As the lines of customers shrink and the phones are no longer ringing-off-the-hook, it’s time for pool service companies to regroup and make the most of the slower winter months. Now is the time for pool and spa professionals to take a closer look at what went “well” and what went “not so well” in the previous season.
Given the impact of COVID-19 and social distancing, delivering an exceptional digital experience for customers (and employees!) has never been more critical. How can you achieve this? By adopting a mobile pool and spa software for your business.
With the unexpected boost in summer sales, savvy pool and spa professionals are developing strategies to sustain this rapid growth through the winter and into 2021. In this blog, we break down both of these approaches and how they will help you ensure maximum profits through the winter – as well as the cost of “doing nothing” and continuing to track inventory manually.