Whether you have a general query about our point of sale software services or are facing a specific obstacle, we offer thorough and ongoing support for your business.
Telephone Support with Secure Remote Access
Online Video Tutorials
After Hours Emergency Help
Free Software Updates
Key Benefits of our Service Support:
Track your data
RB Pool and Spa Software includes an Inventory adjustment module that makes it easy to import inventory lists from a pre-existing software system or from your local distribution company’s Excel spreadsheet. RB also has an easy to use customer import function if you have customers from an existing POS system or water analysis database.
Install with ease
To ensure your installation is easy and timely, an RB installation expert will perform a hardware systems analysis remotely. We walk you through any updates that you may need in preparation of your installation. Then, your RB expert will perform your software installation for you over the internet rather than having you do it yourself. Afterward, we guide you and your staff through custom setup, implementation, and how to use your new software.
Train your team
We offer complete onsite and online training to optimize the value of your new software. Our trainers are not only RB experts, but are also experienced in the pool and spa and chimney and hearth industries.
Continual training, a practice program with your familiar live data, and online video tutorials are always available to help train new employees and refresh existing employees.
Connect with us
We work hard to provide customers with comprehensive support that goes above and beyond. Our support technicians are always ready to help with questions and user scenarios that will enhance the use of your software. Our goal is to help you enable efficiency and profitability.
Get updates for free
We’re always listening to the ever-evolving needs of our dealers and enhancing our software. Your support subscription entitles you to all new updates on the products you purchased at no additional charge.
Protect your data
Our off-site managed backup service delivers peace of mind by reducing risk and restoring your data as quickly and completely as possible. We manage the entire backup solution for you—initial setup, configuration and monitoring. When you require a restoration service, we start restoring the data right away.
Check out our FREE eBook, 'Your Ultimate Guide to Running a Smooth & Streamlined Pool & Spa Business'
Get ideas for effective up-selling
Learn how to tailor customer in-store experience
Discover automated ways to regulate your inventory