Summer Help High school and college students play a very important role in the pool industry. We need extra help during the busy season and that coincides with summer break for teenagers and young adults summer break. They are the perfect complement to our adult staff members. To have successful and great student employees you…
A Quick Guide to Off-Season Training Wouldn’t it be great if your entire staff was fully implementing the point-of-sale software you purchased for your pool and spa company? Whether your business management software is new or a few years old, don’t miss out on the highest return on your investment through improved processes and procedures.…
The World is Going Mobile! In case you haven’t noticed the world is going mobile. We use our phones and tablets to check email, stay connected on Facebook and follow celebrities on Twitter daily. Some of us use our devices to check bank accounts, make payments to online stores and even pay our bills online.…
Does Your Point Of Sale Software Link To Your Water Testing Lab? Take customer service in your store to the next level by saving time at the lab and the cash register. RB Control Systems Point of Sale software connects with industry leading water testing software. This gives you the ability to eliminate double data…
Two Great Seminars You Won’t Want To Miss!Wednesday January 29, 2015 – RB Control Systems COO and Partner Corinne Kraft will be presenting two seminars at the Atlantic City Pool & Spa Show. Upselling at the Counter There is always enough time to sell add-on items at the cash register, especially during the busy season…
Boost Sales by Offering a FREE Layaway Program Layaways are a great way to get people to buy pools, spas and products in the pre-season, or to buy what that they can’t afford right now. Layaways also have the added advantage of generating cash flow in the off season and bringing customers into your store…
Water Analysis Printouts Increase Sales The option for consumers to purchase pool and spa supplies online and at the big box stores is a growing concern for all pool and spa business owners. You are, however, fortunate that you provide services that they can’t get anywhere except at a store like yours. Your water analysis…
Competing with Gift Cards Do you have one of those pool or spa salespeople who think that giving a discount is the easiest way to make a sale? They may be right, but what about you’re lost profit? If your product has a profit margin of 40% and your salespeople give a 10% discount to…
Handling Hard to Please Customers How you and your staff handle hard to please customers in your pool and spa business can make or break whether they are a returning customer or someone who will bad mouth and complain about your company. One of the meetings and training sessions that I like to have with…
Play Ball! A few years ago I was trying to think of what would really motivate my pool and spa staff. What could I offer them that would really excite them to increase sales? They all work on commission, but I wanted to instill a fun atmosphere that drove them just a little but harder.…
