Hot tub owners continue to spend more time at home and use their hot tubs more frequently, resulting in busier service professionals hustling to keep those hot tubs clean and in working order. In order to maximize the profitability that comes from this opportunity, service techs must be able to efficiently maintain their hot tub service contracts.
Aside from outstanding customer service, professionals agree that great deals delivered through strong pool and spa marketing tactics help lure customers back into the retail store. Once someone owns a pool or spa, it is important to stay top of mind with these potential repeat customers and ensure they do not take their business elsewhere.
The global pandemic has left devastating effects on the economy and forced consumers to shift to an online marketplace. The spa and pool business was no exception. COVID-19 has forever shifted the way consumers purchase goods, and a digitized means of shopping will likely stick around long after the world has returned to a sense of normalcy.
Every year, pool and spa businesses fall victim to inaccuracies in inventory that can lead to thousands of dollars in lost profits. The busy summer season invariably leads to sales staff that give products away, service professionals that grab products from store shelves and office staff that neglects to track warranties.
We had struggled to find a program that would handle point of sale and service. RB was the perfect solution, adding tools we didn’t even know we were looking for like sales leads and follow-ups.
Did you know that 94 percent of employees say that they would stay at a company longer if it invested in helping them learn? As pool and spa businesses prepare themselves for next season, many managers and owners are taking advantage of online education and training opportunities for employees, especially as staff remain working from home this winter.
The business surge in 2020 due to COVID-19 caught most pool and spa service businesses by surprise, especially given that we were forced to operate much differently than in the past. Despite the challenges, savvy pool and spa professionals are embracing the opportunity to improve their business practices and ramp up this winter for an even better 2021 season.
2021 is almost upon us! At RB, we reexamine our pool and spa service business software each year to ensure we’re listening to and implementing the feedback we receive from our customers. For the New Year, we’re excited to share that we’ve expanded our software integration to include RB Web Services!
We needed a point of sale software (POS) that could manage both our service operations and our retail store operation, which we were newly opening. The system we had originally been using did not allow retail to integrate with service all on the same system, so we needed to make a change.
Many pool service businesses agree that the pandemic has forced them to rethink the layout and design of their stores. As a result, savvy merchandisers are taking the opportunity to renovate their retail stores and retool their business procedures in preparation for what appears will be another busy year.
