When was the last time you checked in on the general mood of your team? Does everyone seem pretty happy to be at work, or are they dragging themselves in and counting down the hours until closing time? Low team morale doesn’t just hurt individuals, it can have an impact on the whole of your…
If hearing the word “chargeback” makes you tense up, you’re not alone. Chargebacks are never something any pool and spa business owner wants to deal with. They can create real headaches, costing time, money, and potential revenue losses. However, there are ways to reduce your risk of getting hit with them and defend your business…
In the pool and spa world, business owners can count on spring openings and fall closings to generate the bulk of service revenue. These seasonal surges can be both predictable and profitable. But what happens in between? As the seasons shift, businesses can struggle to maintain a regular revenue stream, keep their technicians busy, and…
The Pool & Hot Tub Alliance (PHTA) released its 2024 Business Operations Survey Report back in August, which offered an analysis of key operating data from the industry and valuable benchmarking insights. Responses from 368 businesses were evaluated for a detailed look at how pool and hot tub companies are performing across retail, service, and…
There’s a natural ebb and flow to all businesses, but for seasonal industries like Pool & Spa, the shifts in sales volume and customer activity tend to be more dramatic—even abrupt. During peak season, attracting customers old and new may come quite easily. Your phone doesn’t stop ringing, the foot traffic keeps coming, and sales…
For many pool and spa retailers, the end of the season is a tricky time. Leftover inventory ties up working capital, sales start to slow, and you’re faced with the challenge of making sure this year’s gains don’t evaporate before next spring. The good news? With the right strategies and tools you can protect your…
Running a pool business is rewarding, but it can also feel like you’re constantly bleeding money without realizing where it’s going. Receipts pile up in glove compartments. Spreadsheets get cluttered with duplicate entries. Small charges slip through unnoticed. At the end of the month you’re left scratching your head, wondering why profits don’t match the…
Columbia Pool and Spa in Missouri is a full-service pool company offering retail sales, maintenance services, and construction. They needed a comprehensive solution to manage their diverse business operations and found success with RB’s integrated software. We recently interviewed Columbia to understand how the software has helped them run their business with ease and provide…
Founded almost 50 years ago by industry icon Locksin Thompson, Blackthorne Hot Tubs has grown to serve six vast Central California counties. Malina Breaux, president and CFO of Blackthorne, has been using RB for years and sat down with us to describe how the software has helped her business streamline scheduling, inventory, and enhance their…
Running a pool business—whether it’s a retail store, a service company, or a combination of both—is no easy task. Between managing customer orders, scheduling service appointments, tracking inventory, and handling accounting, the demands can feel overwhelming. Like many pool business owners, you may rely on familiar tools such as spreadsheets or low-cost lite software to…
