Say one of your pool service technicians is on-site at a customer’s home and needs equipment warranty dates. He calls the office for the information but has to wait on hold for a while because the staff is busy helping other customers.
Improving field employee productivity may seem challenging since you aren’t with them most of the day. But there are several easy ways to give your team a boost, mostly by making daily work easier and more convenient for both workers and customers.
Carefully managing every aspect of your company is pivotal to maintaining a healthy business, especially in recent years as the market has evolved. Savvy business owners understand the importance of healthy pool service cash flow and visibility into financial metrics.
Customer service is critical to your business, and providing accurate quotes is part of offering good customer service and a positive customer experience. Swimming pool quote software makes this easier than ever, especially when it’s part of a full-service business management system designed specifically for pool and spa businesses.
RB recently interviewed Jennifer from the accounting department of Johnson Pools and Spas to find out how RB has been helping them improve their business. Check out our Q&A with Jennifer below.
CRM stands for “customer relationship management.” It refers to software that helps you track and organize interactions with customers. A CRM can also store valuable customer data for you: how long a customer has been frequenting your store, notes from the sales staff, what they’ve bought from you in the past, and more.
Thanks to the rising demand of consumers who invested in creating a backyard oasis ideal for staycations rather than traveling, pool and spa businesses have been making record sales during the busy season.
The pandemic’s effect on the supply chain has created shortages in pool materials like PVC, plastic, concrete, and more to cause construction materials to go up 31.3% from 2020 to 2022.
Just like home builders, pool builders are feeling the results of rising costs. More people are moving to the suburbs, and many want to invest in a backyard oasis.
Pool service businesses across the industry are finding that the ability to connect their pool service software with QuickBooks is a winning combination for running their business smoothly and efficiently.
