Say one of your pool service technicians is on-site at a customer’s home and needs equipment warranty dates. He calls the office for the information but has to wait on hold for a while because the staff is busy helping other customers. This slows down the service call and forces the customer, who is impatient to finish up so they can get to an appointment, to wait longer.

We’ve all experienced a similar scenario as consumers, waiting for the cable company or the plumber to appear. But pool and spa companies have an advantage: pool service dispatch software like RB’s offers an array of features designed specifically for real-world scenarios encountered by businesses like yours.

With our software, the service tech can instantly access all the customer information he needs to complete the job with no additional wait — and that’s just the beginning. We’ve built years of pool service industry experience into our software, creating a stack of features that help your technicians fulfill their potential to do their jobs to the highest standard.

We pride ourselves on serving as a resource to the industry, so we created this blog to share how pool service dispatch software can make it easier to run your business more profitably.

The Right Pool Service Dispatch Software Offers Efficiency-Boosting Features

When you choose a fully modernized pool service dispatch software like RB’s, you get the efficiency of automated dispatching with GPS tracking and route optimization, plus a host of additional features designed to boost efficiency and productivity.

The GPS feature of RB’s software allows your team to track the location of service technicians, so if an emergency call comes in or some other change to the schedule is required, the staff can handle it remotely from the office. They can use the drag-and-drop scheduler to easily make modifications for unlimited users from multiple locations, all at the same time. This feature helps you avoid inefficiencies like sending a tech across town for a job when another employee is already a block away. Instead, techs can view their updated schedules immediately on their mobile phone or tablet and send customers text updates to let them know they are on their way, arriving, or that the job is complete.

Route Optimization

Our pool service dispatch software also optimizes routes to be as efficient as possible. This is great for saving money on vehicle wear-and-tear and fuel costs, plus providing a better customer experience by helping to ensure technicians arrive for appointments at the expected time. OpenStreetMap automatically saves directions to customers’ homes and updates them as needed to optimize daily routes for employees working in the field.

Mobile Time Clock & Reporting

Rather than keeping track of time manually or adding more back-and-forth to their routes, technicians can clock in and out of jobs on-site. This leads to more accurate timekeeping and reduces wasted trips back to the office to check in between jobs. Time clock tracking also allows for reporting, so you can view profit-per-tech based on the number of jobs they can complete in a day.

Mobile Payment

Technicians can also email invoices to customers and take instant payment on-site, which is ideal for cash flow as it encourages on-time payments. Immediate invoicing and payment are vital for a good customer experience — it’s a convenience they’ve come to expect. Service techs can use the mobile app to add items used on the job to the customer’s invoice on-site, so the invoice is accurate and up-to-date at the time of payment. There’s no more need for office workers to enter handwritten slips into their invoicing software and bill the customer later. However, you can also have the office double-check invoices before they are forwarded to the customer if you prefer.

Spark More Efficiency & Profit with Less Effort

The right pool service dispatch software will improve efficiency, make it easier for your employees to be as productive as possible, and improve customer experience. If you’re interested in learning more about how to save money and boost sales for your pool service business, check out our free eBook here.

RB’s business software is specifically designed to position pool service businesses for growth. To discover how to grow your pool service business with our 5-star rated software, contact us to schedule a demo.