As a business owner in today’s digital age, it’s critical to be on top of the latest and most efficient technology to use to run your business. This is no exception to the chimney and hearth industry where chimney software can help to streamline internal processes, track inventory, communicate with customers and with the field team, and a lot more. Consumers are also entering a digital age, where instantaneous retail purchases are made, and an online market offers the ability to shop 24/7.
With a number of key features, chimney software solutions can fulfill various needs for a chimney and hearth business. The benefits are endless, and the integration is seamless.
Here are the top three ways incorporating a software solution specific to the chimney and hearth industry can have a positive impact on the management of your business.
Customers in any industry want to know that their buying process will be simple and manageable. The best way to ensure customer loyalty, and secure a returning customer is to provide them with top-notch customer service. With chimney software integrated into your business, a number of tedious tasks are alleviated. This not only allows your customer service team with more quality time to spend with each patron, it also provides a quicker and easier experience for the customer.
RB Retail and Service Solutions offers many different service features to help create a competitive customer service experience. For example, one feature allows you to see every scheduled job, all of the customer’s relevant information, their equipment requirements, any job notes, directions, and pictures of the job, all in one place. Another feature allows you to gain immediate updates on any work completed at the office, and your office workers are able to see any updates that you make on-site as well. Scheduling software lets you check inventory updates on any price changes, quantities across your warehouses, and references to alternate part numbers. Integrating automated software into your chimney and hearth service and taking advantage of all that it has to offer will leave you with more sales and happier customers.
When you leave a lot of the tedious projects for a system to handle, you are left with a faster process during the day and more time for you and your staff to tackle sales. It’s important that a software solution has features that will do just that – save you time, while making you money. Here are the features that the RB system includes:
Point of Sale – Offers a streamlined process from behind the counter or on the sales floor, keeping lines moving and creating a seamless purchase process.
Inventory Management – Chimney software lets you easily keep track of any inventory updates across your warehouses, stores, and on your service vehicles. RB will even help you keep track of any back orders, special orders, and returned goods.
Customer Service Industry – A great way to amplify your customer service experience is to offer incentives and rewards for returning customers. Through the RB software for example, you can offer an easy way to give out loyalty rewards, gift cards, email marketing, and referral tracking. And in this day and age, buyers want to have a digital footprint of their purchases. RB makes this easy for you to integrate, with purchase history records that automatically build customer profiles for you.
Service and Scheduling – Perhaps one of the most critical elements of the job is ensuring that the schedule is optimized for your workers. RB offers ideal route services that have the ability to correct themselves in real-time. The schedule can be accessed from multiple locations, to ensure that every employee is always on the same page.
By now, we’ve learned that a chimney software that can take care of a lot of the day-to-day operations is imperative for increasing sales. It’s crucial for keeping up with the competition and ensuring that your customers will refer your business to other interested buyers. Implementing a streamlined process for managing your business is the best way to boost your sales.
RB’s solution system offers you a one-stop-shop for all things business-related. With built-in management reports that allow you to view charts of your booked and delivered sales, deposit totals, and employee work shifts, you will be able to stay organized through even the busiest seasons. Your sales will see improvement as you introduce mobile shopping and easy checkout, using a tablet, magnetic stripe reader, and pocket barcode scanner.
You will be able to provide better and faster services to all your clients, leaving you to worry about what’s important; your business!