After purchasing business management software, it’s important that the people who regularly use the tool stay up-to-date on the latest features and offerings. If you are a retailer looking to purchase software to help run your pool and spa business, one of the things to inquire about before you invest is the training workshops and resources available.
The biggest difference between you and your competition is always going to be customer service. It’s what truly seals the deal and solidifies your client’s complete experience. You could have the best tools on the market, but customers may be negatively influenced by your product if they aren’t receiving proper care from your team – especially in this new digital age, as a result of the global pandemic.
While the pandemic has created challenges for pool and spa retailers, it has also created opportunities for “out of the box” thinking. Business owners have had to quickly develop new programs that create additional revenue streams. One idea that emerged for several retailers is using mobile water testing software to provide professional, at-home, poolside water testing. This way, customers don’t have to bring water samples into the retail store.
Although it might feel like your pool and spa business doesn’t need to boost sales during this pandemic surge in demand, being able to harness the power of this business boom is key to long-term growth and revenue. One of the most valuable things your business can do is capture and harness data through pool service reporting software in order to target specific customers for specific offers.
We have an excellent relationship with RB and frequently recommend them to others who ask about the system we use. It is very easy to use and train on, especially with the available video tutorials.
Effective controlling the costs associated with pool construction is critical to ensuring construction profitability. As pool professionals find themselves over-booked this summer with pool construction or complete backyard renovations, it is particularly important this time of year to prevent hidden costs that could negatively impact project profitability.
We have an excellent relationship with RB and frequently recommend them to others who ask about the system we use. It is very easy to use and train on, especially with the available video tutorials.
Hot tub owners continue to spend more time at home and use their hot tubs more frequently, resulting in busier service professionals hustling to keep those hot tubs clean and in working order. In order to maximize the profitability that comes from this opportunity, service techs must be able to efficiently maintain their hot tub service contracts.
Aside from outstanding customer service, professionals agree that great deals delivered through strong pool and spa marketing tactics help lure customers back into the retail store. Once someone owns a pool or spa, it is important to stay top of mind with these potential repeat customers and ensure they do not take their business elsewhere.
The global pandemic has left devastating effects on the economy and forced consumers to shift to an online marketplace. The spa and pool business was no exception. COVID-19 has forever shifted the way consumers purchase goods, and a digitized means of shopping will likely stick around long after the world has returned to a sense of normalcy.
