Having worked with hundreds of pool and spa businesses for over 20 years, we’ve been exposed to companies of all sizes (whether one location or multiple), each with their own unique needs and pain points. We have a proven, multi-layer implementation process that we continue to refine over time to keep up with the evolving needs of our customers. We ensure that the installation of hardware, network, and overall program is customized to your company.

Our process begins with an RB technician, who will guide you and your IT staff in setting up the hardware systems required by your business. We even do a pre-existing hardware check through the internet, to be sure your hardware meets the required standards. Our preference is to work with your pre-existing hardware to save you money. We strive to deliver the very best quality at a price you can afford, and are always flexible to accommodate your hardware needs.

For an easy and timely installation, an RB installation expert will perform a hardware systems analysis remotely. We’ll walk you through any updates that you may need in preparation for your installation. Then, your RB expert will perform your software installation over the Internet for you, rather than you having to do it yourself.

Once the hardware has been enabled, your RB technician will instruct you on how to prep your network for your new system. For the utmost support, we’ll provide you with a comprehensive checklist that includes best practices for ensuring the most efficient and effective network setup – created from years of experience in working with other pool and spa businesses.

Once scheduled, your internet installation can be completed within 24-48 hours. Your RB technician will contact you to test your new software once installed and will check that your cash register equipment is operating immediately. If you have customer and inventory lists in Excel, we will help guide you through importing these files into your software. Remember, we have done this hundreds of times and are familiar with the way that pool and spa businesses manage information. We know how important it is to not lose any of the details you have saved over many years as a successful business.

RB Pool and Spa Software includes an Inventory Adjustment module that makes it easy to import inventory lists from a pre-existing software system, or from your local distribution company’s Excel spreadsheet. RB also has an easy-to-use customer import function, should you have customers from an existing POS system or water analysis database. If you prefer, you can also purchase a data transfer service, where an RB technician can cleanse and format your inventory and customer lists and import them for you.

We offer complete onsite and online training to optimize the value of your new software. Our trainers are not only RB experts, but are also experienced pool and spa industry veterans.

After installation, we will provide you with an intuitive post-installation guide that will help you implement the software and answer the question, “What should I do next?” An RB Training Specialist will be your guide in setting up your company information and providing you with training on the software.

The post-installation training and support includes continual training and a practice program with your familiar live data, and online video tutorials are always available to help train new employees and refresh existing employees. Our customer service also provides secure remote telephone support, should you need live assistance. We even offer after-hours emergency help, because we never want your new software to get in the way of running your business!

As soon as you purchase RB Retail & Service Solutions software, you and your staff will have immediate access to our online Operations Manual and can begin watching our comprehensive online video training tutorials. Once the software is installed, apply what you have learned and jump right into the Practice Company to hear your way around, without fear of making mistakes.

We work hard to provide our customers with comprehensive support that goes above and beyond the industry standard. Our friendly support technicians are always ready to help you with questions and user scenarios to help enhance your use of the software. We pride ourselves on answering calls as they come in and addressing your needs instantly. We recognize that you are operating a busy business, and our goal is to make your daily operations as efficient (and profitable!) as possible.

Because RB is committed to the pool and spa industry and is always listening to the needs of our dealers and enhancing the program, your support subscription entitles you to all new updates on the products you purchased, at no additional charge.

Remember: the RB support team is just a phone call away! We look forward to having you join our family of successful pool and spa businesses.