Monthly Archives: February 2014

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Handling Hard to Please Customers

Pool & Spa, Retail Services & SolutionsBy rbctrladmin February 24, 2014

Handling Hard to Please Customers How you and your staff handle hard to please customers in your pool and spa business can make or break whether they are a returning customer or someone who will bad mouth and complain about your company. One of the meetings and training sessions that I like to have with…

Play Ball!

Pool & Spa, Retail Services & SolutionsBy rbctrladmin February 3, 2014

Play Ball! A few years ago I was trying to think of what would really motivate my pool and spa staff. What could I offer them that would really excite them to increase sales? They all work on commission, but I wanted to instill a fun atmosphere that drove them just a little but harder.…

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