Danny the Desk Sitter As the off season approaches, we realize that our employees who are working the winter months will not have near the customers as they do in peak season. Do you have a Danny working for you? Is it really okay that we pay our staff over the winter to sit at…
Preparing for the Year End Inventory Because inventory makes up more than half of your assets, Inventory control is a key component to running your business as lean as possible. Dynamic inventory management will maximize your cash flow provided that you are committed to managing the process. Sales, profitability and cash flow are directly related…
Boost Sales by Offering a FREE Layaway Program Layaways are a great way to get people to buy pools, spas and products in the pre-season, or to buy what that they can’t afford right now. Layaways also have the added advantage of generating cash flow in the off season and bringing customers into your store…
Boost Sales with In-Store Videos Play videos to demonstrate the features and benefits of your products. In no time you’ll have a group of customers watching your TV set. We have six televisions hanging strategically around the stores with a pyramid of products underneath with a nice big sale sign. Watch pool and spa customers…
Training for your Point of Sale Wouldn’t it be great if your entire staff was fully implementing the Point of Sale software you purchased for your pool & spa company? Whether your business management software is new or a year or two old, don’t miss out on the highest return on your investment through improved…
Make Year End Physical Inventory Less Agonizing Year end physical inventory is the process of having your staff physically count your pool & spa business’ entire inventory to ensure an accurate accounting figure on your tax return. This also provides an accurate starting inventory for the upcoming season and insight into discrepancies. These updated counts…
5 Things to Look For When Switching Credit Card Processors The days of customers paying cash is ending in most retail stores. Most customers shopping at pool and spa retail outlets have the expectation that all major credit cards are accepted. If you don’t accept credit cards, you may want to consider how much business…
Don’t Let Your Employees Be ZombiesI love watching Zombies on TV… not in my store! The Walking Dead is my favorite TV show. The story is spine-chilling, the characters are engaging and the zombies are creepily well done. However, I certainly don’t want the walking dead in my retail stores taking care of my customers…
Water Analysis Printouts Increase Sales The option for consumers to purchase pool and spa supplies online and at the big box stores is a growing concern for all pool and spa business owners. You are, however, fortunate that you provide services that they can’t get anywhere except at a store like yours. Your water analysis…
Every Phone Call Is Important Inaccurate information can cause problems that range from minor misspelled names on billing statements to the disastrous late deliveries that cause us to lose customers. Take the time on every phone call to make sure the information you get is clear and accurate. Here are some tips to help you…
