RB Text Messaging: Reach Customers Faster
Ditch the Voicemail. Deliver Better Service in Real Time.
Phone Tag Is Costing You Time and Trust
- Wasting time trying to confirm appointments
- Dealing with last-minute cancellations they never saw coming
- Missing critical updates from customers in the field
- Losing service opportunities to faster, more responsive competitors
You (and your customers) deserve a better way to stay connected. Communicate with customers right from your RB dashboard. Every message is logged under the customer profile, keeping your team aligned and your conversations organized.
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How Does RB Text Messaging Work?
Get Answers Faster. Fewer No-Shows. Happier Customers.
Text Messaging is a premium add-on available to all RB users. Setup is quick, and it’s fully integrated with your existing customer database—no extra tools required. Just contact the RB team and we’ll get you started. Your service manager sends a quick text to confirm a customer’s pool closing appointment. The customer replies immediately, and the technician arrives on time with everything needed. With texting, you can:
Send and receive texts
Log all communication
Send automated reminders
Reply in real-time
Route messages to the right team member
Why It Matters: Smarter + Easier
Boosts customer satisfaction with faster, clearer communication
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Reduces no-shows and last-minute cancellations
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Minimizes service delays with on-the-fly updates
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Makes your team look more professional and responsive
Why It Matters: Smarter + Easier
-
Boosts customer satisfaction with faster, clearer communication
-
Reduces no-shows and last-minute cancellations
-
Minimizes service delays with on-the-fly updates
-
Makes your team look more professional and responsive
Premium Features
Shopping
Connect sales, inventory, and customer data for smarter, faster transactions
Mobile Live
Give techs real-time job and inventory access right from the field.
Water Lab Sync
Instantly sync test results with customer records and billing.
Bill Pay
Offer fast, easy online payments fully integrated with AR
Construction
Manage jobs from bid to build with built-in project tools.
Web Services
Turn your site into a sales engine with e-comm and CRM sync.
Real Results from the Office
“Overall, we have been pleased with the system. It has taken us out of the dark ages of the DOS systems. We have enjoyed all of its features! RB has also proven very helpful in our times of need. Thank you!”
“Our business runs so much more smoothly & efficiently since we started using RB. Their customer support is fantastic! We feel it was well worth the investment and it saves us time and money in running two stores. We’re very happy that we decided to try it.”
“After 3 years, we still don’t regret the purchase. We would purchase again in a heartbeat! Every year we use more of the program. It just gets better! We feel it will be the last program we ever buy.”
Who RB Text Messaging is For
Current RB Customers
- Want faster, easier ways to communicate
- Tired of chasing down customers with phone calls
- Need all communication tied to customer profiles
New to RB?
- Still calling or emailing customers manually
- Using separate tools with no message tracking
- Need a more modern, professional way to stay in touch
