Here at RB Retail & Service Solutions, we realize that making the decision to purchase or change the software that manages the business, service, retail, or construction of any company is a big deal. We take this change in business operation very seriously and we are here to provide the appropriate training to ensure every business receives the maximum benefits RB Retail & Service software has to offer.

So, the question remains if we offer the best training, provide excellent customer support, and offer an awesome software solution for business, why isn’t every business using RB Retail & Service Solutions? The answer seems logical for most, COST. We understand that one of the biggest reservations business owners and managers have about making a software purchase is justifying how they will get the return on their investment. This article breaks down a few ways investing in RB Retail & Service Solutions software will pay for itself.

Related Items – Increasing profits by upselling at the counter has never been easier for your staff with RB’s related item feature. For example, lets imagine we are selling hoses to a customer. How much profit do you think you could make if every customer purchasing a new filter hoses was being upsold hose clamps? For this example, we will say our hose clamp has a $2.50 profit and every customer needs two clamps, one for each end of the hose. Your staff would be prompted by the software to suggest those hose clamps to every customer buying that product. This could be upwards of 500 customers purchasing hose clamps. That alone would result in $2,500 worth of profit from the related item feature. Imagine the gain if the item had a much bigger profit margin. In our software the related item message will automatically pop up at the time of the sale so staff are prompted to sell add on items. Setup unlimited related items to upsell then keep a few of those items close to the registers or on the service trucks for easy upselling.

Integrations- RB “talks” to multiple vendors and buying groups. This alleviates duplicate purchase order entry in multiple systems. In some instances this allows for inventory items to be directly imported into the software systems inventory and eliminates hand entering inventory data. Not only is this a time saver it also improves ordering accuracy and acts like a one-stop shop for all your purchasing needs.

Mobile Live –Grow revenue onsite by adding items to job orders in the field. Adding items in the field eliminates the need for office staff to go through paperwork at the end of the day. Techs can take before and after pictures at the customers house and send automatic electronic door hangers to the customers letting them know their service was completed. Taking it one step further techs can even accept payment in the field or send invoices to Online Bill Pay so customers can login online and pay invoices at their convenience. Eliminate down time by providing technicians in the field with live access to customer profile, inventory information and schedule changes in the field.

Service Routes – Optimization! Take service routes and optimize them to lower fuel usage & reduce maintenance costs. Customers have discovered by optimizing routes they are able to schedule more jobs & generate more revenue.

Accounts Receivables – Eliminate postage, ink, paper and envelope cost by sending AR invoices out via email. Enhance productivity by emailing invoices and eliminate time spent printing and stuffing those AR envelopes. Have customers pay invoices online to eliminate manually processing payments in the office.

Customer Retention – Utilize the built-in loyalty reward program to track customer purchases and reward those purchases with coupons to bring them back in the store. Automatically build customer equipment profiles when customers make purchases. How many times has a customer relied on the company to know what filter cartridge they need? Now you can easily access this information under the customer profile. Research shows retaining existing customers is far less expensive then acquiring new customers.

Marketing – Setup sales events, discount inventory and print signs quickly. Our software makes it easy to discount items in bulk for specific time periods for sales events. All discounted items can be sent to sign design to print themed event signage. Easily send marketing email blasts to your customers with the Mailchimp integration. These features can make seasonal sales a breeze to run and schedule.

RB Retail & Service Solutions software will simply save time and money while generating more efficient business practices that will lead to increased revenue growth.