While it would be nice if your customers all lived in the same neighborhood, that rarely happens. Instead, your staff will spend part of each day in transit rather than in billable hours. Optimizing your service routes to minimize travel time saves time and money. With increasing gas prices, this is true more now than ever before. The best pool service routing software will increase efficiency while reducing costs and increasing customer satisfaction.
You could spend hours looking at maps to find the best routes for your techs to take, or you can let our pool service routing software do it for you. But it does more than just plan routes: RB’s software also enables your techs to work more efficiently by allowing them to clock in and out on-site rather than spending valuable time traveling to the office to punch a clock.
However, mobile technology ensures they aren’t out of touch with the office. A GPS feature allows office staff to track their whereabouts to handle dispatching remotely. And RB’s Mobile Live app syncs with office software to enable instant access to customer profiles. This means techs have all necessary specifications and warranty information on hand, eliminating repeat trips to the office. It also allows techs to prepare invoices and accept payments before leaving a site. This can reduce the time spent on billing and provide a valuable service to customers who prefer to pay on the spot.
Increase Efficiency with Less Effort
Pool service routing software helps you create more efficient routes, but with just a little effort, you can optimize tech time even more:
- Plan trips to avoid driving during rush hour or minimize travel at those times by scheduling calls close to the office first, then sending techs further out as traffic lets up.
- Group similar jobs and ensure the truck is prepared with necessary supplies to complete scheduled jobs.
- Schedule jobs by skill sets, ensuring each job is matched with a tech with proper experience. Consider sending out pairs of techs with complementary skills. You may find that they can complete work more efficiently than one might do alone. This also allows newer technicians to be mentored by those with more field experience.
An optimized service schedule will allow your staff to complete more jobs in less time, which will generate more revenue per hour. As a bonus, your techs will worry less about getting to the next job on time, so they won’t be tempted to rush through a job and compromise customer satisfaction.
Customers want clear communication about their pool service. RB’s pool service routing software makes it easy to inform clients of service details. Using the texting feature, techs can provide customers with a narrow arrival time day-of-service and promptly notify customers of any unexpected changes. This same software also allows techs to inform customers that work has been completed.
Techs can use electronic door hangers to update customers. This may include before-and-after pictures so they can see what was done. RB’s software also allows for water lab integration with test results added to customer profiles and/or included in the door hangers.
The Bottom Line
Happy customers are repeat customers. RB’s pool service routing software can help your service department be more efficient, which will make your customers happy. Optimizing your service routes saves time and generates more income, so everyone wins. Contact us for a demo today.