Point of sale (POS) software designed specifically for the hearth industry can help your business run more efficiently and maximize profits. The right hearth POS software will help you manage and track all aspects of your business, saving you time and money and improving customer service.
RB software’s billing tools save your employees time and increase productivity.
The best hearth POS software makes it easier for your employees to do their jobs. Barcode scanners allow staff to quickly check prices and complete sales, returns, and exchanges. Built-in tipsheets and checklists provide prompts for repeat sales and service.
RB software’s sales order section allows staff to build quotes, convert sales leaders, sell kits, complete special orders, and request service orders. The Smart Contracting feature prompts sales staff to ask all necessary questions to complete contracts. In addition, picking tickets, service appointments, deliveries, and onsite sales calls can be set up directly from the Scheduler.
Software designed especially for the chimney and hearth industry will save you time and generate more income. For example, RB’s hearth POS software provides informational pop-ups to remind staff to provide important information to the customer, such as suggested maintenance and timelines. Additional pre-programmed features, such as identifying and suggesting items related to the current purchase, may increase sales. For example, when a customer purchases a new outdoor hearth fireplace, they may need or want fireplace tools or a wood rack.
Hearth POS software that integrates with chimney and hearth vendors helps your company run more efficiently. These integrations save you valuable time, prevent errors, and help you plan around supply chain issues (which is especially crucial in these times.) Staff can electronically look up products and submit purchase orders directly to vendor sites. This saves the time needed to input data manually into multiple systems and eliminates duplicate entries. Keeping track of inventory becomes simpler, and the days of duplicate purchase orders are over.
Since RB’s software uses pre-programmed SKUs to integrate with vendors and distributors, pricing and inventory updates are automatic. In addition, service techs have ready access to what products are in stock, making it easier to schedule appointments and manage delivery expectations.
The ability to access all information on a mobile device from anywhere improves customer satisfaction. It also helps managers access inventory on hand as well as employee schedules, making it easier to plan installations and routine or emergency maintenance. RB’s Line Buster feature provides quick and efficient customer service by providing inventory look-ups and instant access to customer information on the floor. Transactions are completed using various mobile devices, and receipts can be emailed for easy retrieval later.
Accounting Made Easy
The accounts receivable feature in RB’s software allows you to easily convert sales and service orders to A/R invoices and print statements. It also automatically creates invoices and past due notices that can be attached to customer profiles. RB’s hearth POS software is compatible with other accounting software products, so there’s no need to reinvent the wheel. Customers will appreciate the convenience of online billing and bill pay.
Improve Customer Satisfaction
Customers expect the ability to shop and find general information easily online. Therefore, today’s hearth POS system needs an online shopping cart. Customers also enjoy opportunities to earn bonus rewards and are accustomed to having easy access to rewards programs, even on their phones. The best hearth POS software provides a built-in customer reward program that makes it easy for customers to sign up and access their reward status.
When customers sign up for your rewards program, your company benefits later when new products debut or for service and installation promotions. RB’s software automatically generates customer profiles that include important information such as purchase and service history, stored images, schematics, and equipment profiles. These profiles make it easier to target sales and send service reminders.
The best hearth POS software makes things easy for your staff and creates a pleasant experience for your customers. RB’s software helps to streamline the checkout process and improves efficiency overall. Schedule a demo today.