As temperatures drop outside, people seek warm and cozy environments inside, such as warm and attractive hearths. But a cozy hearth is not just picturesque, it is also life sustaining – in cold climates, heat is a basic need. HPBA reports that home heating costs will be higher this year across the nation, so many of your customers will turn to home hearths to reduce those costs.

While regular customers may have planned ahead, others may have put off routine service or are just now realizing they need a new or updated system. Anticipating the demand can be a challenge. The past two years have taught us that nothing in life is fully predictable. But that shouldn’t stop you from being prepared. Companies that use the right hearth industry software will easily manage changes in traffic and watch their profits increase.

Today’s customers are accustomed to using technology to meet their needs quickly. For many, shopping online has become the norm, with products often delivered within the week if not days. These customers also expect promptness and efficiency when their systems need service. RB’s cloud-based hearth industry software will make your business more efficient and therefore more profitable. It enables all employees (sales and service alike) to be on the same system, reducing confusion and duplicated efforts. This will result in happier customers and a boost in sales.

Using a single central software system helps you grow sales. RB’s software allows technicians and office staff to see all relevant customer information and what jobs are scheduled where and when. Our cloud-based system allows employees to see all updates, whether they are in the office or showroom, on the road, or in a customer’s living room. Ordering necessary parts and scheduling follow-up visits are easily done on the spot.

RB hearth industry software does much more than allow customers to easily make purchases. Staff can also build quotes, sell kits, create special orders, and even send service appointments. Inventory is always at your fingertips, allowing staff to easily see what is in stock (whether on the floor, in a warehouse, or on a truck) and if there have been any price or item number changes.

Use POS Software to Complete Sales Quickly

Using point-of-sale (POS) software on a tablet, staff can complete sales on the spot, rather than sending customers to a line to check out or waiting for a colleague who is using the only computer. This not only reduces customer wait times, but also eliminates the potential loss of sales to customers unable or unwilling to wait.

Build Customer Profiles with CRM

Our CRM feature allows you to build customer profiles. This not only helps you keep track of which customers may be due for service or potentially an upgrade, it also allows you to customize marketing efforts based on prior spending habits. Train staff members to point out the benefits of signing up: in addition to any promotional offers (such as discounts or rewards programs) this system can help customers keep track of their purchases without the worry of losing paper receipts.

New Shopping Cart Feature Provides Easy, Contact-Free Service

COVID-19 has changed the way people shop, possibly forever. Customers want the ability to shop whenever and wherever they are, but they also crave the safety and convenience that comes with curbside pickup or delivery. This new feature of our hearth industry software allows your business to remain competitive in today’s market with 4 easy steps:

1. Add items to cart
2. Wait for confirmation email
3. Pay invoice online
4. Head to your location to pick up items or await delivery

All Customer Information in One Place

RB’s hearth industry software will help you keep up with (or get ahead of) the competition by quickly and efficiently meeting customer needs. With everything in one system, it is easy to keep track of sales and employee schedules, even on your busiest days. There is no longer a need to collect and record paper sales slips – the software generates a report for you.

Particularly during the busiest season for the hearth and chimney industry, it is vital that companies meet customer needs. Sometimes this means anticipating these needs before they do. RB Retail & Service Solutions is here to help. With our hearth industry software, you and your staff will be ready.